Job Description

Job Title: Sr Business Analyst - Shared Services
Work Location: Remote
Duration: 6 month contract with option to extend
Education/Experience Required: 5 years of experience in Experience in process improvement and business analysis.

• Independently analyzes complex business needs and advises on application design and process change opportunities.
• Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools.
• With very minimal supervision, Identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third party solutions used by employees and clients.
• Over sees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit.
• Provides leadership and expertise applying project management concepts to service projects.

• Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
• Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.
• Identifies and improves business process through analysis and recommendations.
• Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.
• Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
• Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).
• Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
• Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues.
• Proactively identifies and manages risks.
• Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.
• Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking, lead troubleshooting efforts, issue analysis, and communication of resolution.
• Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals.
• Complete project charters, workflow analysis, and return on investment.
• Other duties as assigned to support the general purpose of the positions function.
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity

• 5 years of experience in Experience in process improvement and business analysis.
• Leadership experience a plus.
• Presentation skills suitable for interaction with senior leadership.
• Strong project management skills.
• Facilitation and issue resolution expertise.
• Written and verbal communication skills.
• Ability to work on multiple tasks at one time while maintaining high quality standards.
• Strong troubleshooting, negotiation, and problem resolution skills.
• Ability to work creatively and analytically in a fast paced environment.
• LSS Greenbelt Certification
• Excel Skills

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