Job Description

Job no: 501657
Work type: Part-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Westphal College of Media Arts & Design

Job Summary

House Managers are the primary points of contact for audience members attending all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. House Managers deliver exemplary customer service, while ensuring both the success of every event as well as the safety of patrons.

This position plays a vital customer service role on all performances and events at Mandell Theater and URBN Annex Black Box Theater. The theaters are home to the Drexel Department of Performing Arts dance, music and theatre programs and performance ensembles, and serve the University and outside organizations as spaces for a range of special events, lectures, films, concerts, and performances. House Managers hold various responsibilities as assigned by Managing Director and Event Supervisors.

Essential Functions

• Expediting entrance, seating, comfort, security, appropriate behavior, and exit of audience.
• Securing all auditorium doors before, during, and after performances.
• Coordinating closely with Event Supervisor, Stage Manager, and the Box Office to facilitate prompt curtain and intermission times.
• Managing volunteer ushers, assisting patrons with theater related questions and problems, and directing late seating of patrons as required by the performance or program.
• Maintaining safe, legal, tidy, and comfortable conditions in the auditorium and lobby.
• Assisting audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance.
• Training volunteer student ushers to use ticket scanners for Drexel Performing Arts performances, troubleshooting ticket problems, and recording house counts of people in attendance at all performances and events.
• Collecting event program books, trash, and any other debris or belongings left in the theater and lobby by audience after performances and events.
• Being trained in Adult & Pediatric Basic First Aid & APR/AED, familiar with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather.

Required Qualifications

• Minimum of a High School Diploma and 1 year of experience.
• Strong customer service, organization, and problem-solving skills.
• Ability to work flexible hours which include days, evenings, and weekends.

Preferred Qualifications

• Experience in guest services, including Front-of-House management, box office/registration, safety and logistics of public audiences, and related event services.

Physical Demands

• Ability to stand, walk.
• Ability to lift up to 50lbs.

Location

University City, Philadelphia PA

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Jul 15 2024 Eastern Daylight Time
Applications close: Aug 15 2024 Eastern Daylight Time

Job Tags

Similar Jobs