Job Description

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Who We Are...

About Us

SmartVault is a cloud-based document management and file-sharing solution for small-to-medium-sized businesses, professional accountants, and bookkeepers. In 2017, SmartVault became part of the GetBusy Group, AIM-listed and currently trading on the London Stock Exchange. SmartVault continues to operate as a wholly owned subsidiary in the US, but now are part of a much larger global team with expanded products serving the US, UK, and Australia/New Zealand markets.

SmartVault Team Culture and Values

SmartVault is a collaborative environment, where the number one goal is to solve problems for our customers. We use data to make informed decisions, and we work hard to be transparent with each other and with our customers. Our ultimate purpose is to make people’s lives better at work, so they can focus on higher-value activities in their business or personal lives. Learn more about our business and our values .

Benefits of Working at SmartVault

We’re striving to make SmartVault the best place to work in Houston. We work in a relaxed environment that emphasizes work/life balance. Our health benefits are top-notch, vacation time is generous, and we encourage community involvement with time off to volunteer. We also offer hybrid remote working. Learn more about our benefits.

We value diversity at SmartVault, and we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse team helps build the best products, deliver the best services, and tackle the diverse and exciting challenges we face.

JOB DESCRIPTION
We seek a confident, technically minded, experienced, and dynamic Vice President of Operations to join our Senior Leadership team at SmartVault. The VP of Operations will be responsible for the day-to-day operational activities of our SaaS business, including our CRM and integrated systems, billing system, and support for our marketing system as required.

This person will work autonomously daily, building close relationships with the Senior Leadership Team, specifically the Chief Revenue Officer, Vice President of Marketing, and Director of Customer Success, ensuring the operations function runs at the highest standard to support the needs of the company, ensuring efficiency, scalability, and profitability as it continues its rapid growth trajectory.

This role will report to the Group Director in the UK with business alignment to the President, SmartVault, and Senior Leadership Team with one direct report based in Houston.

RESPONSIBILITIES

Operational Management

1. Manage and optimize daily operations to ensure the highest levels of efficiency and productivity with clear and robust processes and support to the business. Ensure data quality is prioritized to drive clear & actionable insights.
2. Oversee the deployment and maintenance of internal business operations tech stack and services.
3. Ensure compliance with industry regulations and standards.
4. Analyze business data and metrics to gain an in-depth understanding of performance and areas for improvement.
5. Work closely with the local Senior Leadership Team to identify and communicate insights and action points. Work with the UK-based Insights team to identify and scope additional reporting requirements.
6. Foster a culture of continuous improvement, collaboration, and innovation.

Technology and Infrastructure

1. Ensure the company's Operational tech infrastructure is dependable, secure, and scalable.
2. Stay abreast of emerging technologies and trends to drive innovation.
3. Ownership of the Operations tech stack, including Salesforce CRM, Outreach, Ringlead, Kubaru, and Chargebee, and support for Pardot as required.
4. Demonstrate a commitment to continuously improving by identifying areas for greater operational efficiency and implementing process changes to better support business growth.
5. Scope and run any necessary projects, in collaboration with the wider business, to optimize the tech stack and associated processes
6. Monitor key performance indicators (KPIs) to track and report on operational performance.

Strategic Leadership

1. Develop and implement operational strategies with Sales, Marketing, & Customer Success leadership that align with the wider business goals and objectives to ensure systems & process projects are identified, scoped, & implemented
2. Build and maintain a strategic operations road map, looking at least 6 months ahead to ensure the highest impact projects and initiatives are prioritized
3. Collaborate with the SmartVault Leadership to drive business growth and profitability.

Risk Management

1. Identify operational risks and develop mitigation strategies.
2. Ensure appropriate change management processes are in place and applied to all system changes.

Financial Management

1. Develop and manage the operations budget, ensuring cost-effectiveness and financial sustainability.
2. Identify and implement cost-saving initiatives without compromising service quality.

REQUIREMENTS

• Bachelor’s degree or equivalent experience. MBA or equivalent advanced degree preferred
• 10+ years of experience in operations management, with at least 5 years in a leadership role within a SaaS or Professional services company preferred
• Strong strategic and analytical thinking skills.
• Excellent leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Extensive Salesforce experience as an administrator or system owner.
• Experience building or maintaining an integrated tech stack with a CRM at the center.
• Proven experience interacting with and influencing the Senior Leadership Team
• Outstanding attention to detail and a continuous improvement mindset.

Why Join Us:

• Opportunity to work with a dynamic and talented team in a fast-growing company.
• Competitive salary and commission structure.
• Comprehensive benefits package.
• Ongoing professional development and growth opportunities.
• A supportive and inclusive work culture that values teamwork and innovation.

PRE-EMPLOYMENT CHECKS

We take the security of our business and our duty of care to our customers and their data very seriously, so we need to check that you don’t have any adverse history that could pose a legitimate security risk to our business or customers. To do this, we perform background checks on you if you are offered the job. We will not discriminate unfairly against you based on any information revealed in those checks.

HOW WE USE YOUR PERSONAL DATA

We take data protection very seriously at GetBusy. To find out how we will use your personal data during this application process, please visit GetBusy Applicant Privacy Policy.

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